About us

Our work is defined by five key values: being respectful, working in collaboration, supporting each other and being dedicated and approachable.

  • Three veterinary professionals in blue uniforms examine a kitten on a table in a clinic. One person holds the kitten wrapped in a towel while another inspects its paw. The room contains medical equipment and has a window in the background.

A group of like-minded practices

Our group started life in 2015 with three practices, including Minster Vets, where our CEO and founder Jo Malone was a qualified vet and pet owner.

In collaboration with other experienced vets and vet nurses, she set out to create a caring group of practices that would benefit patients, clients and veterinary teams alike.
We began by developing our supportive network of practices, and expanded quickly as our reputation grew!

Equine, farm, mixed and referral practices soon joined us, allowing us to diversify and provide an even broader range of services to our patients and clients.

Our work is defined by five key values: being respectful, working in collaboration, supporting each other and being dedicated and approachable.

A diagram with five oval shapes arranged like a paw print. The central yellow oval is labeled Dedicated. The surrounding gray ovals are labeled Respectful, Collaborative, Supportive, and Approachable.

We create a culture of warmth and belonging

We have a personal approach, an open and inclusive environment for you to thrive in.

We respect one another

Everyone makes the tea here. We listen – everyone’s opinion counts. We act with humility, empathy and integrity.

We work together

We’re called VetPartners because we believe in true partnership, working with support and collaboration to deliver our mission. You are part of our family.

Learning is part of our DNA

We develop individuals, practices and team.

We’re solution focused and accountable

We look for better ways to do things, our actions matter. We’re resilient, adaptable and self-aware.

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Our greatest strength has always been our amazing people, and we understand that respect, collaboration, clinical freedom and vet-led leadership allow for outstanding veterinary care and customer service.

Supporting our teams, getting the culture right, and then maintaining it, has been vital to our growth, especially after our expansion across Europe in 2019.

Today we’re proud to have over 13,000 friendly employees and 750 sites across the UK, Italy, France, Spain, Germany, Switzerland, Holland, Portugal and Ireland, who share a commitment to helping you make the right decisions and ensuring your animals receives the highest standards of care.

As the VetPartners family has grown, the key aim has been to ensure that we retain that special feeling of collaboration and positivity.

We support our animals, vets and profession

All of our practices are supported by our central team, who help with everything from operations and human resources to marketing, IT and finance.
This frees up our teams, letting them focus on caring for our patients and allowing them to spend more time with each client!
We believe in investing in our people, too, so that they can develop their careers, diversify their skills and enhance what they can offer our clients and their animals.
By funding extra qualifications and certificates for our vets and vet nurses for example, we enable our people to pursue their clinical passions and offer new, more specialist services at our practices.

Led by vets, for your animals

As our group has grown and evolved, we’ve made sure that we never lose sight of what matters most: providing the very best service for our patients and clients.
From day one, our family of practices has been led and shaped by veterinary professionals, all of whom have a huge amount of experience working in practices.
This allows us to anticipate and meet the specific needs of our small animal, farm and equine clients, as we’re guided by the expertise of those who know our profession best.

A veterinary professional hugging a fluffy, curly-haired dog. The dog is wearing a harness, and another person in a blue uniform is partially visible. The scene appears to be in a veterinary clinic.